Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FDFOP2005A Mapping and Delivery Guide
Work in a socially diverse environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FDFOP2005A - Work in a socially diverse environment
Description This unit of competency covers the skills and knowledge required to work in a socially diverse environment, including the development and application of cultural awareness required to interact effectively with people from diverse backgrounds.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit is based on the tourism and hospitality unit THHCOR2A Work in a socially diverse environment and the transport and distribution unit TDTG701A Work in a socially diverse environment.This unit involves the application of communication principles and problem solving techniques to facilitate work in a socially diverse environment.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate with people from diverse backgrounds
  • People from all cultural groups are valued and treated with respect and sensitivity
  • Verbal and non-verbal communication takes account of cultural differences
  • Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other persons' language
  • Assistance from colleagues, specialist resources or outside organisations is obtained when required
       
Element: Respond to cross-cultural misunderstandings
  • Issues which may cause conflict or misunderstanding in the workplace are identified
  • Difficulties are addressed with the appropriate people in the workplace
  • When difficulties or misunderstandings occur, possible cultural differences are considered
  • Efforts are made to resolve the misunderstanding, taking account of cultural considerations
  • Issues and problems that cannot be resolved are referred as required for follow up
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

identify responsibilities according to the principles of anti-discrimination legislation

treat people from other cultures with respect and sensitivity

make efforts to communicate and understand others using verbal and non-verbal techniques

seek assistance when required to facilitate understanding

treat cross-cultural misunderstandings with sensitivity and act to resolve the matter with respect.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

advice on legal rights and responsibilities relating to anti-discrimination and EEO

related company policies and procedures

opportunities to interact with others using typical workplace communication processes.

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

identify and recognise cultural differences in the workplace

apply understanding of cultural difference to communicate effectively to achieve work requirements, including selecting appropriate communication style to suit audience

identify and respond to cross-cultural misunderstandings

use oral communication skills/language competence to fulfil the job role as specified by the organisation, including questioning, active listening, asking for clarification and seeking advice from supervisor

Required knowledge

Knowledge of:

principles of equal employment opportunity (EEO) and anti-discrimination legislation as they apply to company and employee rights and responsibilities in the workplace

recognition of the different cultural groups in the workplace

understanding of the basis of cultural difference, including behaviour or practices that can cause offence, and related strategies for interacting in ways that are culturally sensitive

communication strategies and styles appropriate to diverse audiences related to the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and procedures

Work is carried out according to company policies and procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements

Legislative requirements

Legislative requirements are typically reflected in procedures and specifications. Legislation includes:

anti-discrimination

EEO

People from diverse backgrounds

People from diverse backgrounds may include:

any person involved in or related to the work process, such as work colleagues, managers and external personnel

Cultural differences

Cultural difference may include but is not limited to:

race

special needs

disabilities

gender

marital status

sexual preference

age

Examples of cultural differences

Examples of cultural differences may include but are not limited to:

language spoken and related communication style

levels of formality/informality

personal grooming

family obligations

recognised holidays

customs

work ethic

product preferences

Outside organisations

Outside organisations may include but are not limited to:

interpretative services

diplomatic services

local cultural organisations

appropriate government agencies

educational institutions

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
People from all cultural groups are valued and treated with respect and sensitivity 
Verbal and non-verbal communication takes account of cultural differences 
Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other persons' language 
Assistance from colleagues, specialist resources or outside organisations is obtained when required 
Issues which may cause conflict or misunderstanding in the workplace are identified 
Difficulties are addressed with the appropriate people in the workplace 
When difficulties or misunderstandings occur, possible cultural differences are considered 
Efforts are made to resolve the misunderstanding, taking account of cultural considerations 
Issues and problems that cannot be resolved are referred as required for follow up 

Forms

Assessment Cover Sheet

FDFOP2005A - Work in a socially diverse environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FDFOP2005A - Work in a socially diverse environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: